Frequently Asked Questions

We recommend you send us 35-45 images for your custom design. We will try to use all of the images you provide depending on design chosen. It may not be possible to use all images so if there are specific images you definitely want included please let us know. We may contact you for extra images during the design process.

Sending your photos for your photo collage is easy using one of the options below:

  1. Register here at co.uk to use the bulk upload tab.
  2. Upload your images via WeTransfer or Dropbox using upload@memorycollage.co.uk quoting your order number
  3. Or email us direct to upload@memorycollage.co.uk

All emails and projects are all stored on our own secure server for your protection.

After purchasing you have up to 3 months to send in your photos. Take your time to pick your favourite photos to capture your memories in print.

If you require longer to send us your photos you can purchase a gift e-voucher, this allows you up to 12 months to submit your photos.

Yes of course. A digital proof of your design will be sent to you via email.

Please ensure you check your junk mail, on the rare occasion our email may end up there.

Yes. Once you have received your proof approval any changes or amendments to make your collage perfect will be made as you request. After final alterations have been made we will send you the final proof again.

Our designer arranges your photos to bring out all the colours and ensures everyone in your photos gets a prime location

We offer a fast track service for an additional cost please contact us for more details.

Once approved you will receive your digital photo collage within 7-14 days, printed and framed photo collages can take up to 20-30 days by insured tracked courier.

Yes. All tracked and insured shipping rates inc (International) will be calculated during checkout.

Yes. You can have any wording, phrase or quote you would like, your photo collage can have a logo of the park you attended e.g. Disneyland or Universal (these logos are designed by us as due to copyright you cannot have official logos)

We are always happy to help with custom designs, if you do not see one you like email us direct and we will help you create your own unique photo collage.

Fine Art prints are extremely high quality prints. These are printed onto archival quality acid free fine art paper with a life expectancy of 75 years+

Our Fine Art Printing is on Fotospeed Matt Ultra 240gsm smooth bright white paper.

All our prints are printed following a professional custom ICC profile has been completed.

Your photo collage is a personal piece of art and good quality framing will ensure the appearance of your print as well as protecting it for years to come.

Every photo collage is framed and backed to ensure your print stays perfectly smooth and aligned in the frame.

Material

Each frame is made using MDF moulding and fitted with a quality backboard.

All frames come with expensive Styrene protective sheet (which has the same clarity as glass)

Important Information

Glass is not suitable to be sent by post. All frames come with the Styrene protective sheet, its more expensive, durable and safer than traditional glass. Especially suitable for homes with small children and pets.

The frames are made to order and can take 2-3 weeks plus delivery during busy periods.